Terms of service

PawLume Terms of Service

Welcome to PawLume! By accessing or purchasing from our store, you agree to be bound by the following Terms of Service. Please read them carefully before using our website or placing an order.

1. Store Platform & Dropshipping Model

  • Fulfillment: PawLume operates as an online retailer utilizing direct fulfillment and supplier network dispatch (including CJ Dropshipping). Products are dispatched directly from supplier logistics centers to your provided delivery address.

  • Product Availability: We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction, and to modify product descriptions or pricing at any time without notice.

2. All Sales Are Final (No Refunds & No Exchanges)

  • Strict Policy: As outlined in our Return & Exchange Policy, PawLume maintains a strict No Refund and No Exchange policy. Once an order is completed, we do not issue monetary refunds, store credits, or product swaps for buyer's remorse, wrong size selection, or change of mind.

  • Exact Replacements Only: In the event an item arrives physically damaged, factory-defective, or incorrect due to a warehouse error, you must notify support@pawlume.com within 7 days of carrier delivery with photo/video proof. Verified claims receive an exact duplicate reshipment of the originally ordered item only.

3. Shipping & Delivery Terms

  • Delivery Timelines: Shipping times are estimates provided by carrier services and are not guaranteed. PawLume is not liable for minor carrier delays or custom clearance holds.

  • Address Accuracy: Customers are solely responsible for entering the correct shipping address at checkout. If a package is undeliverable or returned due to an invalid address or uncollected delivery, the customer is responsible for any additional re-shipping costs.

  • Lost Packages: A package is considered lost in transit only if the tracking number exhibits zero carrier activity for more than 20 consecutive business days. Eligible lost orders will be granted a free reshipment.

4. Cancellations & Order Modifications

  • Rapid Dispatch: Orders are automatically transmitted to our processing network within 2 to 12 hours.

  • Inability to Cancel: Once an order is submitted to the warehouse, it cannot be canceled, edited, or modified under any circumstances.

5. User Conduct & Intellectual Property

  • Website Content: All original text, branding, graphics, logos, and website layouts associated with PawLume are the exclusive property of PawLume.

  • Prohibited Uses: You are prohibited from using the site or its content for any unlawful purpose, to infringe upon intellectual property rights, or to submit false or misleading information.

6. Limitation of Liability

  • PawLume, its owners, and affiliates shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or the use/misuse of products purchased through our store.

7. Contact Information
Questions regarding these Terms of Service should be sent to us at: