Shipping policy

PawLume Shipping Policy

At PawLume, we strive to deliver your pet accessories and supplies as quickly and efficiently as possible through our direct fulfillment network. Please review our shipping terms below before placing your order.

1. Order Processing Time

  • Processing Window: All orders are processed and sent to our dispatch warehouse within 1 to 3 business days (excluding weekends and holidays).

  • Order Tracking: Once your order is processed and handed to the shipping carrier, you will automatically receive a confirmation email containing your tracking number.

2. Estimated Delivery Times
Shipping times vary depending on your destination. Below are our standard estimated delivery windows:

  • United States & Canada: 7 – 15 business days

  • United Kingdom & Europe: 7 – 12 business days

  • Australia & New Zealand: 8 – 15 business days

  • Rest of the World: 10 – 20 business days

Note: Delivery times are estimates provided by carrier services and are not guaranteed. Customs checks, postal delays, or holiday volumes may occasionally extend transit times.

3. Shipping Rates & Free Shipping

  • Standard Shipping: Flat-rate shipping charges are calculated and displayed at checkout.

  • Free Shipping: We offer Free Standard Shipping on all orders over $50.00 USD.

4. Address Accuracy & Unclaimed Packages

  • Customer Responsibility: Please double-check your complete delivery address (including house/apartment number) before completing your order.

  • Undelivered / Returned Parcels: PawLume is not responsible for items delivered to an incorrect address provided by the buyer, or packages returned to the warehouse due to failed delivery attempts. Re-shipping fees will apply to resend any returned packages.

5. Lost or Stuck Packages

  • Tracking Stalled: If your tracking number shows no movement or updates for more than 20 consecutive business days, please contact our team.

  • Resolution: Packages confirmed lost in transit by the carrier or stalled beyond 20 business days are covered under our reshipment guarantee and will receive a free duplicate dispatch.

6. Customs, Taxes & Import Fees

  • International shipments may be subject to import taxes, duties, or customs fees levied by the destination country. PawLume is not responsible for these additional charges; they are the sole responsibility of the customer.

7. Contact Support
For tracking updates or questions regarding your shipment, reach out to us:

  • Email: pawlumee@gmail.com

  • Response Time: Within 48 hours (Monday – Friday)